The midnight launch of the Switch 2 went off relatively smoothly in the US, but one group of customers were in for a nasty surprise when they got home to unwrap their new console. It looks like one GameStop branch was a little too heavy-handed with the stapler, as customers are reporting that they unboxed their Switch 2 and discovered ghastly puncture holes right in the shiny new screen.
According to a Reddit thread (via Wario64), customers showed up to a GameStop located in Staten Island, and after purchasing a Switch 2, their receipt was stapled to the box. It's worth noting that the Switch 2 box has thin cardboard, and the Switch 2 itself sits right underneath the flap with its screen facing up, so it's not surprising that a quick whack with a stapler would result in damage to the screen.
It's not clear just how long it'll take for console replacements to ship out to everyone affected, but it does end their respective Switch 2 launch on a sour note. If you're looking to grab one of these consoles for yourself, you can check our Switch 2 restock guide to see which stores have refreshed their inventory. Just make certain that nobody staples the receipt to the box when you check out.
For those of you who have picked one up--or you're refreshing your tracking to see when it arrives--you can also read up on our guides, which detail how to remap buttons on the Switch 2, how to improve battery life, and how to set up parental controls.
Source
According to a Reddit thread (via Wario64), customers showed up to a GameStop located in Staten Island, and after purchasing a Switch 2, their receipt was stapled to the box. It's worth noting that the Switch 2 box has thin cardboard, and the Switch 2 itself sits right underneath the flap with its screen facing up, so it's not surprising that a quick whack with a stapler would result in damage to the screen.
Apparently one GameStop store used a stapler to attach receipts to Switch 2 boxes and the staple ruined the screen...another person commented their unit and others were affected at the same store www.reddit.com/r/GameStop/c...
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— Wario64 (@wario64.bsky.social) June 5, 2025 at 9:18 AM
It's not clear just how long it'll take for console replacements to ship out to everyone affected, but it does end their respective Switch 2 launch on a sour note. If you're looking to grab one of these consoles for yourself, you can check our Switch 2 restock guide to see which stores have refreshed their inventory. Just make certain that nobody staples the receipt to the box when you check out.
For those of you who have picked one up--or you're refreshing your tracking to see when it arrives--you can also read up on our guides, which detail how to remap buttons on the Switch 2, how to improve battery life, and how to set up parental controls.
Source