At the end of last month, Funcom introduced some highly-requested endgame changes that turned half of Dune: Awakening's player vs. player Deep Desert zone into a player vs. environment area. However, earlier this week another patch was released that caused a number of areas in Deep Desert to switch back to PvP, resulting in a number of players losing out on bases, equipment, and vehicles. In response, Funcom has shared an apology letter, explaining the steps it plans to take to make it up to players.
Talking about how this mistake took place, Funcom explained that this was an "oversight in our development process and internal communications" and was "intended to only occur with the next Coriolis cycle and not impact the ongoing cycle. We’re incredibly sorry that this happened and we want to acknowledge that this should have been handled better. We’ve changed our internal processes as a result of this and will be better in the future."
Funcom noted that it will be working to "reimburse vehicles and items (to the best of our ability) to players who were impacted by this," and that those affected can find reimbursed items in the in-game "Claim Rewards" tab by the end of the week.
The developer also outlined some of its other goals for future updates, which includes removing "all identified exploits (third party cheat engines, client hacks, or in-game exploitation of game mechanics)," as well as adding in more quality of life features, and fixing numerous ongoing gameplay issues. It also noted how it's fixed things like account/permission spoofing, vehicle ownership takeover, durability repair, and building dismantle item duplication.
For those who have been affected by item and vehicle loss due to bugs, as opposed to the recent update, Funcom asked for your patience as it currently has a long backlog of customer support requests. It's aiming to deal with these as quickly as it can, including for closed tickets from players who weren't reimbursed properly when the developer wasn't able to around launch. Funcom also said the game has an entire team dedicated to mitigating vehicle and item loss on server crashes, disconnects, server mesh transfers, and travelling between maps.
If you're curious about trying the game out for yourself despite its teething issues, check out our Dune Awakening review.
Source
Talking about how this mistake took place, Funcom explained that this was an "oversight in our development process and internal communications" and was "intended to only occur with the next Coriolis cycle and not impact the ongoing cycle. We’re incredibly sorry that this happened and we want to acknowledge that this should have been handled better. We’ve changed our internal processes as a result of this and will be better in the future."
Funcom noted that it will be working to "reimburse vehicles and items (to the best of our ability) to players who were impacted by this," and that those affected can find reimbursed items in the in-game "Claim Rewards" tab by the end of the week.
The developer also outlined some of its other goals for future updates, which includes removing "all identified exploits (third party cheat engines, client hacks, or in-game exploitation of game mechanics)," as well as adding in more quality of life features, and fixing numerous ongoing gameplay issues. It also noted how it's fixed things like account/permission spoofing, vehicle ownership takeover, durability repair, and building dismantle item duplication.
For those who have been affected by item and vehicle loss due to bugs, as opposed to the recent update, Funcom asked for your patience as it currently has a long backlog of customer support requests. It's aiming to deal with these as quickly as it can, including for closed tickets from players who weren't reimbursed properly when the developer wasn't able to around launch. Funcom also said the game has an entire team dedicated to mitigating vehicle and item loss on server crashes, disconnects, server mesh transfers, and travelling between maps.
If you're curious about trying the game out for yourself despite its teething issues, check out our Dune Awakening review.
Source